Refund policy

Dependable Expendables is committed to ensuring your satisfaction on every purchase. We have a 14 day return from the date of of receiving your purchase on most items that meet the conditions outlined in this Cancellation/Refund Policy. You may choose to ship back item(s) at your expense or Dependable Expendables can send a prepaid return shipping label and will deduct the total shipping cost from the total refund amount. Orders already in transit cannot be cancelled.

Like-new Condition

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return or allowed a return with a nonrefundable deduction fee based on item condition.

Out of concern for the health and safety of our customers, certain items are not returnable such as acoustical ear tubes and ear molds (see Exceptions below).

Defective/Damaged/Wrong item

If you receive a damaged, defective or wrong item, please contact us within the return period and Dependable Expendables will replace the item at no additional cost to you. If you would rather return the item, we will send a prepaid return shipping label at no cost to you. 

Product Accessories/Original Packaging

Please return all items with all accessories and in its original packaging. Products not in full compliance may be denied a return or accepted with a nonrefundable deduction fee based on replacement cost for missing parts.

Final Sales, Special Order and Nonreturnable Items

All Final Sale and Special Order and Non Returnable Items (list below) merchandise cannot be returned. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. It is encouraged that all orders be insured by Route Protection.

Exceptions / non-returnable items

Expendables like batteries, recording media, under clothing microphone mounts (hush lavs, stickies, bra mounts), EVA foam, wireless accessories, canned air, mic flags, headphones & ear buds, hats, camera & sound reports, surveillance acoustical ear tubes, ear molds, alcohol swabs, medical/adhesive tapes, moleskin, by the yard fabrics, gel & diffusion rolls, breakaway props, money props, and battery chargers are not eligible for return. 

Special order items (items that Dependable Expendables does not typically carry in stock) are also non-returnable. 

Dependable Expendables is not responsible for packages arriving late due to carrier issues or weather delays.

Money Prop Purchase / Return Policy

If Dependable Expendables makes an error in Money Prop product fulfillment, it is incumbent upon the Customer/Purchaser to report the issue with a written explanation of the error and provide proof with photos for review and approval.

There is a 20% restocking fee for Money Prop orders that are cancelled. Orders already in transit cannot be cancelled.

If a Customer is not satisfied with their Money Prop order; items must be returned within 3 days for store credit only. No refunds are provided. Return shipping charges are the responsibility of the customer. All shipping fees are non-refundable.

Dependable Expendables is not liable for lost or damaged return packages containing Money Props. 

Dependable Expendables is not responsible for lost or stolen packages and will not issue refunds for Money Prop orders that are confirmed delivered by the carrier tracking. Please consider shipping protection insurance when purchasing or returning Money Props. All loss claims are the responsibility of the shipping carrier, not Dependable Expendables. 

Dependable Expendables is not responsible for packages arriving late due to carrier issues or weather delays.

Sale Items & Gift Card Returns

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@dependableexpendables.com.

Gifts

Depending on how the item was purchased at the time of checkout (was the order marked as a gift), if you return an item and the return is accepted, you will either receive a gift credit for price of the item(s) at the time of the original order directly from Dependable Expendables or the original purchaser will receive a refund/credit. 

Restocking Fee

Special order items may incur a 20% restocking fee where allowable by law. The restocking fee will be taxed in certain states.